Introduction

Welcome to jacksonmattress.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services. Your privacy is important to us, and we are committed to safeguarding your data. By using our site, you agree to the practices described in this policy. We strive to be transparent about what information we collect and how it is used, and we comply with applicable privacy laws and regulations.

Data Collection

We collect several categories of information to provide and improve our products and services, including:

• Personal information you provide directly, such as your name, email address, shipping address, and phone number when you place an order or create an account.
• Account and transactional information, including order history, payment method details (processed by third-party payment providers), and preferences.
• Browsing and usage data, such as pages visited, products viewed, time spent on pages, search terms, referral sources, device information, and IP address.
• Communication data, including inquiries, customer support interactions, and feedback you provide through forms or emails.

We may collect this information directly from you, automatically through your device via cookies and similar technologies, or from third parties as permissible by law (for example, when necessary to process payments or fulfill orders).

Usage of Information

We use the collected information for various purposes, including but not limited to:

• Processing and fulfilling orders for products such as Pillows, Travel Pillows, Toppers, Latex Mattress Toppers, Wool Mattress Toppers, Innerspring Mattresses, Bedding, Luxury Mattresses, Down Pillows, Furniture, Platform Bed Frames, Adjustable Beds, Sheets, Contour, Latex, Mattresses, New, Nursery, Crib Mattresses, Natural Latex Mattresses, Mattress Toppers, Hybrid Mattresses, Luxury Mattress Toppers, Mattress Protectors & Pads, Kids Mattresses, Bedroom Furniture, Foam Mattresses, and related accessories.
• Providing customer service and responding to inquiries or requests.
• Personalizing your experience on our site, including product recommendations and marketing communications (in accordance with your preferences).
• Analyzing site usage to improve functionality, performance, and security of our services.
• Communicating important updates, promotions, and policy changes, when you have opted in to receive such communications.

Data Protection & Security

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data during transmission (e.g., TLS) and at rest where feasible.
• Secure storage practices and access controls to limit who can view or process personal information.
• Regular security assessments and monitoring to detect and respond to potential threats.
• Vendor and partner risk management to ensure third parties handling data adhere to appropriate privacy and security standards.

While no system is completely secure, we are committed to maintaining strong safeguards and will promptly address any security incidents in accordance with applicable laws and regulations.

User Rights & Contact Information

You have rights regarding your personal information, subject to applicable laws. These rights may include:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete data.
• Deletion: You can request deletion of your personal information under certain circumstances.
• Data Portability: You can request a portable copy of your data in a structured, commonly used format where applicable.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw that consent at any time for future processing.

For privacy-related questions, requests, or concerns, please contact us at: privacy@jacksonmattress.com or via our privacy contact page on jacksonmattress.com. We will respond in accordance with applicable laws and strive to resolve concerns promptly.

You may also opt out of marketing communications at any time by using the unsubscribe options provided in our emails or by contacting us directly.